Shipping Policy

U.S. orders over $49 ship free. All orders will receive a tracking number with insurance included. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.

 

For custom made orders (name necklaces, name rings, etc.) you will receive regular updates about your order via email every 3-5 business days up until your order ships. Once your order ships, you will receive a shipping confirmation email with tracking information and an estimated date of arrival. 

 

Delivery Estimates:

NON-Custom Items: Most items will be shipped within 48 business hours, after which delivery can be expected in approximately 3 - 7 business days. 

Custom Items: Custom designed items may take 10-15 business days to create, produce, and ship to you. Please note that delivery estimates may increase due to an influx of orders at any given time. 

 

If an order has both customized and non-customized items, you can expect to receive separate shipments. 

 

Estimated Arrival Date:

Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. These items are truly handmade by our staff and take a lot of time and care to perfect. Once your item is completed, inspected and packaged, an automated email will be sent to you containing tracking information.

The item(s) will be sent via USPS or FedEx (depending on your location).

 

Undeliverable Packages:

We rely on our customers to provide an accurate delivery address and to ensure a reliable and safe delivery location for the package.

If a package is returned as undeliverable due to an improper, incomplete or invalid address, you will be offered the options of reshipping the package, for a $15 shipping and handling fee, or canceling the order (subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement). If we do not hear back from you within 7 business days of notifying you of the failed delivery, we will proceed with cancellation and the associated fee.

Lost or Stolen Packages:

Shoning is not responsible for lost or stolen packages, and deem the order agreement fulfilled upon successful indication of delivery, per the associated tracking number.

NOTE: Lost/ stolen packages are not eligible for a refund only for a replacement if the result from the MISSING CLAIM was presented.

 

Item Says Delivered, But You Didn't Receive It:

We rely on our customers to provide an accurate delivery address and to ensure its reliability and security for safe delivery, including monitoring tracking updates for prompt retrieval upon delivery. If your tracking number indicates delivery, but you have not received the package, please double check that you've provided the correct address, after which we recommend the following:

• Look to see if a notice of attempted delivery was left
• Look in your mailbox and around the delivery location- the courier may have left it somewhere less conspicuous (e.g. by the garage, on the front porch, in the decorative antique mailbox on the house, etc.)
• Ask anyone you live with if they found the package (e.g. roommate takes the package in and puts it up for safe keeping, and then forgets until asked)
• Check with your neighbors, particularly if you have similar house numbers
  
  

If you're still not able to locate the package after checking all points above, please contact us at support@shopshoning.com. Depending on the circumstances, we may be able to provide additional resources to help you find a positive solution.

 

Order Changes to Customized Items:

Please ensure that your customizable name order has the correct spelling, our customizable products are case sensitive and all customized orders cannot be corrected once submitted. 

After you place your order, you will receive a confirmation email. You will have 24 hours to to make any changes or cancellations to your order. No changes can be made once production has started. 

After the 24 hour processing time, we will begin the customization process and will provide you with updates regarding your order via email. 

 

Packaging 

All Shoning items come tucked into an aesthetically pleasing jewelry box (with a clear case) or a jewelry bag—perfect for gifting. 

 

International Orders:

We currently ship internationally to Canada, France, and the U.K. Please allow 10-20 business days for delivery after the order has shipped. 

Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Shoning.

 

Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Shoning has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the USA. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties.

 

If, in a rare case, an item is shipped internationally and is withheld in US Customs or other countries Customs operations, we are not required to refund until it is conclusive that the item is returned back to our shipping center. Customs is a separate entity of the mail carrier and is to be treated as such. Please reach out to your local Customs operations branch for any updates regarding your order; however, this process can be strenuous. We recommend waiting for Customs to do their due diligence, to avoid any unpleasant experiences while dealing with Customs.